FAQ

Here are most frequently asked questions:

Q1: Do you have MOQ?
-We don't have MOQ, you can order one piece to check quality before bulk order.
So you can try out real quality then we can have long term business.


Q2: Which payment do you accept?
-
We accept Paypal, Credit Cards, Debit Cards, Bank transfer to make payment. 


Q3: Which express you usually ship with:
-We usually ship with DHL, Fedex, UPS, AIR PARCEL, EMS
DHL(usually 3-5days)
FEDEX(usually 5-7days)
UPS(usually 2-3days)
AIR PARCEL(usually 7-10days)
EMS(usually 15-20days)


Q4: How to place sample order?
-You can pick up items online and check out online, we will process your order to ship in 2 days.

Q5: Large order payment methods:
-
We accept 30% or 50% prepayment, you can pay the rest before we ship out.
If you need, please contact us through Whatsapp or Email.

Q6: Do accept dropshipping?
-Yes we do. 
We can ship to your customers directly, we will not show our address or other informations on the package. We can also put customer's order paper or thanks card in the package.

Q7: Do you print logo, hang tags or sew label?
-Yes, 
we accept print logo on our products, sew labels, and hand tags on the products.
You only need send us your logo and requirement so we can do mock up to confirm with you, more details you can leave message with your whatsapp number or contact us through whatsapp directly!

Q8: How about discount?
-
Bulk order will share discount, for example 100pcs will share better price than our website price.
We also have special coupon in special day(like: thanksgiving day or black friday).


Q9: How to deal with, If the item is defective?
-
We attach importance to the quality of product and services, so before sending the parcel out, we have to check the product twice again and packaging by ourselves.

We are sorry that the item is defective, and we will actively deal with such incidents. we also need your help.

First, If the item is defective, please notify us within 3 days of delivery.

Second, please shoot the picture of the item is defective, and then send the picture to us by email, so that I could submit them to our Technical Director, after she check and agree, we will add the news to your next order for free.

Third, if we could not Identification. All items must be returned in their original condition, in order to qualify for a refund or exchange of goods. The buyer is responsible for all shipping costs incurred. But in order to compensation for the loss of customers, through our assessment, we will give your some more discounts on the next order.

Q10:Is using petsupplierwholesale.com safe?
Protecting our clients' secure information is our highest priority. Petsupplierwholesale.com utilizes the most advanced security procedures and data encryption techniques available. Our website complies with Payment Card Industry (PCI) data security standards and is constantly monitored to prevent unauthorized access. Every page of Petsupplierwholesale.com is hosted on our own Secure Socket Layer server validated and monitored by GeoTrust® to ensure the protection and integrity of your private information. Petsupplierwholesale.com never shares or sells our customer information with a third party.


Q11:How do I check the status of an order?

After receiving your order, each vendor will complete an confirmation form. This information will be emailed to you and updated on your order history page. In most cases the supplier will provide a shipment tracking number either through the confirmation form or separately via email.

On your Order History page you can see the status of your order whether it is Submitted, In Progress, Confirmed or Canceled. You can view the order details by clicking on the order number or you can email the vendor directly by clicking on the Vendor Name email link on your order history page.



If any question, please feel free to contact us:
Tel/Whatsapp: +86 15160094068
Email:  [email protected]